1. Will I be able to use the address book or scroll feature on my cellular phone to make long distance calls?
2. How will I use my Cell Phone while travelling?
3. Are there any contracts or agreements to sign?
4. I am getting a message that says my phone number is invalid.
5. I don't have access to my account from my cell phone.
6. How to check if your CallerID is blocked?
7. How will I deactivate blocked CallerID?
8. What's Roaming, Roaming fees and Roaming charges?
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General

Q. Will I be able to use the address book or scroll feature on my cellular phone to make long distance calls?
A. Yes, the address book feature should work with this service, on all phones. To use it you will need to program a separate entry for each destination number you would like to call. Each entry will include the local access number for the city you are making the call from, a pause(p) and 1 + the area code and destination number of the person you are calling.

For example, if you are making a call from Toronto, your entry will look like this: 416-642-8023-pause(p)-1-514-555-1234. If you are unsure of how to program pauses into your phone, please refer to your phone manual. Please note that each phone is different and some phones may not have this feature or it may be referred to under a different name, for example, space or link mark. To confirm that you have programmed the access number and pauses correctly, you should hear the following message prior to your call going through: "For this destination you have X minutes remaining." If you are unable to use your address book with this service, you will always have the option to enter each number manually for all calls.

Q. How will I use my Cell Phone while travelling?
A. To do this make sure you have a long distance plan with your wireless service provider otherwise you will be charged roaming charges by your wireless service provider. However you will not be billed roaming charges or any other fees by your service provider while using your cell phone locally.

Q. Are there any contracts or agreements to sign to use my cell phone with your service?
A. No. You are not required to sign any contracts or agreements for our service.

Q. I am getting a message that says my phone number is invalid.
A. Please dial 1 888 621 2903 from your cell phone to check if your Caller Id is blocked on your cell phone. Failed to hear your cell phone number when you dial the read back number means that your cell phone is configured to block sending Caller ID information. In this case Permanent Caller ID Block Release may send your Caller ID information for a single phone call. To do this, Dial *82 from your cell phone and at the second dial tone, dial the access number you wish to reach. If you continue getting the same message please call our customer care center at 1 800 649 8583. One of our customer service representatives will be happy to help you.

Q. I don't have access to my account from my cell phone.
A. If your access number is a toll free number our system may not read your number in this case you can still use your cell phone with PIN number hassle free. To do this you will need to program your access number - pause(p) - PIN number.

Q. How to check if your CallerID is blocked?
A. Please dial 1 888 621 2903 from your cell phone to check if your Caller Id is blocked on your cell phone. Failed to hear your cell phone number when you dial the read back number means that your cell phone is configured to block sending Caller ID information.

Q. How will I deactivate blocked CallerID?
A. By calling your wireless service provider or Permanent Caller ID Block Release may send your Caller ID information for a single phone call. To do this, Dial *82 from your cell phone and at the second dial tone, dial the access number you wish to reach.

Q. What's Roaming, Roaming fees and Roaming charges?
A. Roaming - Using your wireless phone in an area outside its home coverage area. There is usually an additional charge for roaming.

Roaming Fees - Using your wireless phone outside of the home service area defined by your service provider. The home area can be quite large or relatively small. Higher per-minute rates are usually charged for roaming, plus (sometimes) a daily access fee.

Roaming Charges - Summarizes airtime and long-distance charges for calls made while roaming in another carrier's territory. If you made long-distance calls while roaming, these charges may appear under the heading Other Long-Distance Company charges.